Refund and Returns Policy

Effective Date: [15-01-2024]

Thank you for choosing Apna Digital Mart for your digital product needs. We are committed to providing a seamless and satisfactory experience. Please read our cancellation and refund policy carefully before making a purchase. By using our website and purchasing digital products, you agree to abide by the following terms:

Cancellation Policy:

1. Cancellation by the Customer:
   
   • Digital products are typically made available for download or access immediately upon purchase. Due to the nature of digital goods, once the purchase is complete, cancellations are generally not possible. Please review your order carefully before confirming the purchase.

Refund Policy:

1. Refund Eligibility:

   • We offer refunds under the following circumstances:
   • Duplicate purchase: If you accidentally make a duplicate purchase of the same digital product, please contact our customer support within 24 hours for a refund of the duplicated transaction.
   • Technical issues: If you experience technical issues that prevent you from accessing or downloading the digital product, and our support team is unable to resolve the problem within a reasonable time frame.
     

2. Refund Request Process:

   • To request a refund, please contact our customer support team at [sales@apnadigitalmart.com] within [number of days] days of the original purchase date. Provide your order details and a clear explanation of the reason for the refund request.

3. Refund Processing:

   • Refunds will be processed within 15 business days upon approval of the refund request. The refund will be issued using the same payment method used for the original purchase.

4. Non-Refundable Items:

   • In general, we do not offer refunds for digital products once they have been successfully downloaded or accessed. We recommend carefully reviewing product details before making a purchase.

5. Refusal of Refund:

   • We reserve the right to refuse a refund if we believe the refund request is not valid, or if there is evidence of misuse or abuse of our refund policy.

Contact Information:

If you have any questions or concerns about our cancellation and refund policy, please contact us at [sales@apnadigitalmart.com]